Terms and Conditions

Who we are

Euro Palace Casino is run by Baytree Interactive Ltd, a company registered in Guernsey. Baytree Interactive Ltd holds licence 01059 from the Kahnawake Gaming Commission, and your gaming contract is made with this company.

Who can play

You must be 18 or older and also have reached the age of majority where you live before you join us. We may ask for proof of age and keep an account on hold until we receive it. We cannot open accounts or accept bets and payments from people who live in Ontario or Alberta, or in a number of other countries.

Your account

Keep one account with us and keep your personal details correct and current. Choose a strong password, keep it to yourself and do not let anyone else, especially a minor, play through your account. Funds and casino credits stay in the account they belong to and never move to another player or another of your accounts. We may ask you to activate a new account through the e-mail we send to your registered address.

Deposits and your balance

Cards must carry the same name as your account. We do not take cash deposits and we do not let anyone gamble on credit. The money held in your account earns no interest. Before a payment we may ask for documents such as photo ID and proof of address.

Bonuses

Promotion terms sit next to these general rules, and where the two differ, the promotion terms decide. Each player can receive only one sign-up bonus. Bonus money has to be played through before it turns into cash, and abuse of an offer can lead us to remove the bonus and the winnings made with it.

Withdrawals

A withdrawal waits at least 24 hours before it is processed, and you can cancel it during that time. Payments go to an account or card in your own name, and larger or first withdrawals may need extra documents. Funds stay safe in your balance between sessions, so you do not need to cash out every time you play.

Complaints

Send a formal complaint to our complaints team within 6 months of the issue, with your username, your full name, what happened and any evidence. If our process does not settle it, you can take the Dispute Reference Number to eCOGRA, and after that to the Kahnawake Gaming Commission.